Returns & Refunds Policy | Tbazaar.pk
Our aim is to offer our customers high-end services for repair, refund and exchange of products purchased from our website. Based on a detailed analysis and investigation, tbazaar.pk may limit or decline the decision to return or exchange a product based on the personal evaluation of the situation.
Our policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will alsotify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If the item is no longer in stock we will refund you your whole order amount.
When Can A Return Be Rejected ?
In all situations, all product original packaging and certificates should accompany the returned items. The refunding of items lacking original documentation will be rejected. All products that have been re-sized, damaged or otherwise altered after delivery will also not be accepted for eventual refunding. Also, the gift cards, games and software are not returnable items.
This applies to the case when an error took place on our side, during the operation of the order. In such situations we offer free returns(we will pay for the return shipping) message us at email@example.com or you can message us on our Facebook page (Tbazaar.pk) or on our Instagram handle (@tbazaar.pk).
Why my order was cancelled?
Tbazaar.pk reserves the right to cancel orders for specific reason. The common situations in which orders are cancelled can be when the requested product is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.
Shipping charges are Rs/ -150 PKR across Pakistan.
Free shipping for orders above Rs/ -2500 PKR across Pakistan.